Shipping policy
Shipping Within Canada
Free standard shipping on orders of $100 or more!
We ship across Canada, including P.O. boxes. International shipping is not available at this time.
Shipping Rates
| Order Total | Standard Shipping | Express Shipping |
|---|---|---|
| Under $100 | $15 flat rate | $20 flat rate |
| $100 or more | FREE | $5 flat rate |
The $100 minimum is based on your merchandise subtotal before taxes and after discounts.
Processing & Delivery
Orders are shipped within 2–5 business days, excluding weekends and statutory holidays. Delivery time is additional and varies depending on your location and the shipping service selected.
Express shipping typically shortens delivery time by 1–2 business days compared with standard shipping. It does not shorten order processing time, and delivery dates are estimates.
Once your order ships, you’ll receive an email with your tracking number so you can follow its progress and view the carrier’s estimated delivery date.
Need Your Order by a Certain Date?
If you need your order for a gift, a trip, or another special occasion, please email hibylena@hotmail.com before placing your order. We’ll do our best to accommodate your request, but arrival dates cannot be guaranteed.
Shipping Carriers & Preferences
We ship with Canada Post, Purolator, UPS, and FedEx, selecting a carrier based on availability, delivery time, and cost.
If you have a preferred courier, please mention it in the order notes at checkout. We’ll do our best to accommodate your preference and will contact you for approval if additional shipping charges apply.
Shipping to P.O. boxes is available through eligible carriers.
Rural & Remote Addresses
Delivery options may be limited in rural and remote areas, and some addresses may be served only by Canada Post. If a service disruption affects your order, we’ll contact you to discuss available alternatives and any changes to delivery timing or cost.
Weather, carrier disruptions, and busy shipping periods may affect delivery estimates.
Address Changes & Returned Packages
Please double-check your shipping address, including any apartment or unit number, before completing your order. If you notice an error, email us as soon as possible. Changes may not be possible once your order has shipped.
If a package is returned to us because of an incorrect or incomplete address provided at checkout, or because it was not claimed, additional shipping charges may apply to resend it. We’ll contact you to arrange redelivery and confirm any charges.
Delivery Issues
If your package appears to be missing, arrives damaged, or is marked delivered but hasn’t arrived, please contact hibylena@hotmail.com so we can help investigate with the carrier.